Frequent Asked Question
What if get a flat?
If you haven’t a repair kit , please return to the starting point (the place ehere you stay) on foot and no longer climb on the bike (it could be dangerous and cause serious damage to the bicycle) and call our service at reception or
How does the bike pick-up and delivery services works?
It is required to fill a rental form on our web site so Tuscany Love Bike does not have a physical store , but it rents on specialized bike shops. To reserve a car, go on bicycle and download the form to send via email to: firstname.lastname@example.org. .We By all means wait for confirmation max 5/6 hours later. After that you will receive the email address you provided, the confirmation and the total rental cost. Payment will only be made in cash upon delivery of bicycles. It ‘a deposit. (see rules)
Must I reserve a bike? How do I reserve?
You have to visit our bike rental page and fill out the form with the required data concerning your name, email, etc.
Your reservation cannot be confirmed untill we check your request with our inventory, so you will need to wait 5/6 hours in order for your reservation to be confirmed. You’ll then receive an invoice to your email adress with the total cost of the rental. We remenber that we required to pay the balance (in cash, credit cards are not accepted) when we deliver you the bikes. a deposit is required.
ELMET, SEATS FOR CHILDREN, INSURANCE?
These options carry an additional charge: helmets, child seats, insurance damage / theft and cost delivery locations far from our office.
WHERE TO KEEP THE BIKE DURING THE NIGHT?
The best thing is that you keep your bike indoors at night. Many facilities BIKE HOTEL allow their guests to bring their bikes inside the apartment or in enclosed spaces.
What IF THE BIKE IS STOLEN?
You Try to always close your bikes and places not secluded, and there will be problems. In the event that they are stolen bikes, the first thing is to call (or write a message) or call hotel reception. If you have not purchased insurance option for the theft, you will request the immediate payment of the current cost of the bicycle. You need to go to the nearest Carabinieri station to lodge a complaint of theft and hand over a copy.
What IF THE BIKE IS DAMAGED?
You don’t worried abaut the bike can tear and cosmetic damage or normally wear out. Only in case of significant damage (broken wheel, bent derailleur, bicycle frame etc.) during use or when picking the bike, you will be charged the cost of repairs (or withholding deposit). If you chose option life insurance, there will be no payment required.